Diagnostics & Support

Send a support report from VoltSyncra

On the About page, choose Send Support Report. You can add an optional message describing what happened. VoltSyncra includes application/device information and recent VoltSyncra error-log details automatically. The About-page report does not include your location.

When a registered device exposes technical details, its Details dialog also provides Send to Support, Copy Diagnostics, and access to the local log folder.

Unsupported devices

When a protocol probe cannot identify a device, the probe dialog shows its technical results. You can copy those diagnostics or ask VoltSyncra to prepare an email to support@voltsyncra.com. The probe fingerprint is designed to exclude PINs, account credentials, authentication tokens, and protocol keys.

What is useful to collect

• VoltSyncra application version/build.
• Platform and OS version.
• Device manufacturer, exact model/part number, and firmware if available.
• What VoltSyncra called the device and which protocol/schema it selected.
• The exact user-facing message plus the text from the Details view.
• Relevant VoltSyncra error-log entries.
• What the manufacturer's application showed at the same time.

For Bluetooth problems

Useful BLE diagnostics include the advertised device name, address/identifier, RSSI, advertised service UUIDs, discovered GATT services, discovered characteristic UUIDs, and the stage that failed: scan, connect, service discovery, notification setup, request, response, decode, or disconnect.

Protect sensitive information

Do not manually add passwords, account tokens, API secrets, signing keys, private connection strings, Bluetooth PINs, PUK codes, or Victron Instant Readout keys to a support message. Device UUIDs, product names, firmware versions, and error details are useful for troubleshooting.