VoltSyncra Support
How can we help?
Set up VoltSyncra, connect supported power-system devices, organize battery banks, manage your account, and troubleshoot common connection or reading problems.
Getting Started
Create or sign in to an account, scan, register devices, and verify your first readings.
Adding & Managing Devices
Understand scanning, probing, registration, names, PINs, device types, unknown devices, and connection behavior.
Battery Banks
Create banks, assign batteries, link energy devices, and understand bank summaries.
Victron Devices
Guidance for SmartShunt, battery monitors, SmartSolar MPPT and other supported Victron BLE equipment.
Account & Licensing
Email confirmation, sign-in, password recovery, trial, device activation, and offline access.
Troubleshooting
Work through connection failures, offline devices, Bluetooth issues, and unexpected values.
Diagnostics & Support
Copy or send technical diagnostics and support reports directly from VoltSyncra.
Frequently Asked Questions
Short answers about Bluetooth, offline use, device support, privacy, and monitoring.
Start here
- Create or sign in to your account. New accounts confirm their email before signing in.
- Turn on Bluetooth. Keep the phone or computer within normal Bluetooth range of the equipment.
- Scan for devices. Register the devices you want VoltSyncra to monitor. Unknown devices can be probed and saved for future support.
- Name and organize them. Use battery banks to group batteries and link related energy devices.
- Verify the first readings. Compare VoltSyncra against the manufacturer's app before relying on a newly supported device.